Refund and Returns Policy

Thank you for shopping with us. We strive to provide high-quality products and excellent customer service. Please read our Refund and Returns Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

  • The product is damaged during delivery.

  • You receive the wrong product.

  • The item has a manufacturing defect.

  • The return request is made within 7 days of receiving the order.

To be eligible for a return, the product must:

  • Be unused and in its original condition.

  • Include all original tags, packaging, accessories, and invoice.

  • Not be damaged due to misuse or improper handling.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Used or worn products.

  • Customized or personalized products.

  • Gift cards or promotional items.

  • Products damaged after delivery due to customer misuse.

3. Refund Process

Once your returned item is received and inspected:

  • If approved, your refund will be processed within 5–7 business days.

  • The refund will be credited to your original payment method.

  • For Cash on Delivery (COD) orders, the refund may be transferred via bank account or another approved payment method.

4. Exchange Policy

We offer exchanges only if:

  • You receive the wrong product.

  • The product is damaged or defective.

  • The requested replacement item is available in stock.

5. Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective product), we will bear the return shipping cost.

  • If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.

6. Order Cancellation

  • Orders can be cancelled before they are shipped.

  • Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if it meets the return eligibility conditions.

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.

  2. Contact your bank or payment provider, as processing times may vary.

  3. If the issue persists, please contact our support team.

8. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Email: https://hayesandco.in/

Phone: +91 92116 25569

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM 

Our support team will be happy to assist you.