Shipping Policy

Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • You will receive an order confirmation and shipping details via email or SMS once your order has been dispatched.

2. Shipping Time

Estimated delivery times are:

  • Metro Cities: 2–5 Business Days
  • Other Cities & Towns: 3–7 Business Days
  • Remote Areas: 5–10 Business Days

Delivery times may vary depending on your location, courier partner, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

  • Free Shipping may be available on selected products or promotional offers.
  • Standard shipping charges (if applicable) will be displayed during checkout before payment.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use the tracking number to monitor the status of your shipment.

5. Delivery Attempts

Our courier partner will make delivery attempts as per their policy. If the delivery cannot be completed due to an incorrect address, unavailable recipient, or other customer-related reasons, additional shipping charges may apply for re-delivery.

6. Damaged or Missing Orders

If your order arrives damaged, incomplete, or you receive the wrong product, please contact us within 48 hours of delivery with clear photos of the package and product. We will review your request and provide a suitable resolution.

7. Delays

While we strive to deliver orders on time, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier service issues
  • Government restrictions
  • Other unforeseen events beyond our control

We appreciate your patience in such situations.

8. International Shipping

Currently, we only ship within India. International shipping is not available at this time.

9. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: https://hayesandco.in/

Phone: +91 92116 25569

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM

Our support team will be happy to assist you.